Terms and Conditions

Terms of Use

Effective Date: 10/02/2026

Welcome to Zevolve. These Terms of Use (“Terms”) explain the rules for using our website, mobile site, social media pages, software, emails, and other online platforms (together, the “Service”).

Zevolve, along with its affiliates and partners (“Zevolve,” “we,” “us,” or “our”), owns, operates, or provides the Service.

By accessing or using our Service, you agree to follow these Terms and all related policies, conditions, and notices. Please review these Terms carefully before making any purchases, transactions, or orders.

If you do not agree to these Terms or our Privacy Policy, you must stop using the Service immediately.

Eligibility

By using our Service, you confirm:

• You are at least 18 years old.
• You are legally allowed to use telehealth services in your state.
• You are not located in Alaska, New Jersey, Mississippi, California, or Hawaii, as we do not service those states.

Our services are available in all other U.S. states where permitted by law.

Changes to Terms

Zevolve may update or change these Terms at any time. Changes take effect immediately when posted on our website.

If you continue using the Service after updates are posted, you accept the revised Terms.

If you have an account with us and we make major changes, we may notify you by email at the address you provided.

Important Legal Notice

These Terms affect your legal rights. They:

• Control your use of the Service
• Limit Zevolve’s liability
• Require arbitration for certain disputes
• Require indemnification in certain cases

If you do not agree, you must stop using the Service.

These Terms are provided in English. In case of conflict with any translation, the English version controls.

Medical Disclaimer

Zevolve IS NOT A MEDICAL PROVIDER AND DOES NOT PROVIDE EMERGENCY SERVICES.

If you are experiencing a medical emergency, call 911 immediately.

Do not delay seeking medical care because of information you read on our website.

Always consult a licensed healthcare professional regarding medical conditions or treatment decisions.

Medical Services and Telehealth

Zevolve does not directly provide medical care, diagnosis, or treatment.

We provide a technology platform that connects patients with independent, licensed healthcare providers in the United States.

Healthcare providers:

• Are independent contractors
• Are not employees of Zevolve
• Are fully responsible for the medical care they provide
• Determine appropriate treatment decisions

Zevolve does not:

• Control clinical decisions
• Recommend specific providers
• Guarantee outcomes
• Guarantee provider qualifications

The provider-patient relationship exists only between you and the independent provider you choose.

Telehealth Risks

By using telehealth services, you understand and accept possible risks, including:

• Incomplete or unclear medical information
• Technical failures or delays
• Limited access to full medical records
• Security risks in electronic communication
• Lower image or sound quality affecting evaluations

While we use reasonable safeguards, no system is completely secure.

Pharmacy & Prescriptions

Prescriptions, if issued, may be fulfilled by independent licensed pharmacies.

Zevolve does not own or control pharmacies. Pharmacies operate independently and are responsible for dispensing medications.

Ownership of Content

All content on the Service—including logos, trademarks, text, graphics, software, images, videos, and design—is owned by Zevolve or its licensors and protected under U.S. and international law.

You are granted a limited, personal, non-commercial license to view and use the Service.

You may not:

• Copy or reproduce content
• Modify materials
• Use content commercially
• Reverse engineer software
• Remove copyright or trademark notices

Violation of these rules may result in termination of access.

User Conduct

You agree not to:

• Send spam
• Upload harmful or illegal content
• Spread viruses or malicious code
• Attempt to disrupt or damage the Service
• Use the Service for unlawful purposes

User Content

If you post reviews or other content (“User Content”):

• You grant Zevolve a worldwide, royalty-free license to use it.
• We may retain content even after account closure.
• You are responsible for the content you share.

Disclaimer of Warranties

The Service is provided “as is” without warranties of any kind.

We do not guarantee:

• Accuracy
• Completeness
• Error-free operation
• Compatibility with your devices

You assume all risks associated with using the Service.

Limitation of Liability

To the maximum extent permitted by law:

Zevolve will not be liable for:

• Indirect damages
• Lost profits
• Lost data
• Business interruption
• Security breaches

Your sole remedy for dissatisfaction is to stop using the Service.

Our total liability is limited to the amount you paid to Zevolve, if any.

Some states may not allow certain limitations. In those cases, we comply with applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Zevolve, its officers, employees, and affiliates from claims arising from:

• Your use of the Service
• Violation of these Terms
• Violation of laws
• Misuse of medical services

Accounts and  Security

You may create only one personal account.

You are responsible for:

• Keeping login details secure
• All activity under your account
• Providing accurate billing information

If you suspect unauthorized access, contact:

Email: [email protected]
Phone: 727-934-1300

Accounts may not be transferred or sold.

Payments & Refunds

Some services require payment.

• All fees are in U.S. Dollars.
• Fees are due at checkout.
• Payments are non-refundable unless otherwise stated.
• We may verify billing information before completing orders.

Zevolve may modify pricing at any time.

Promotions may have expiration dates and cannot be exchanged for cash.

Banks may place temporary authorization holds. Zevolve is not responsible for bank fees.

Links to Third Parties

Our Service may link to third-party websites.

We are not responsible for:

• Their content
• Their policies
• Their products
• Their security

Use third-party sites at your own risk.

Termination

Zevolve may suspend or terminate your access at any time for:

• Violating these Terms
• Fraudulent behavior
• Unlawful activity

No refunds are guaranteed upon termination.

Service Modifications

We may update, modify, suspend, or discontinue any part of the Service at any time without notice.

Severability

If any part of these Terms is found invalid, the remaining sections remain enforceable.

No Agency

These Terms do not create a partnership, employment, or agency relationship between you and Zevolve.

Entire Agreement

These Terms and our Privacy Policy represent the full agreement between you and Zevolve.

Failure to enforce any right does not waive that right.

Contact Information

If you have questions about these Terms, contact:

Zevolve
2228 U.S. Highway 19
Holiday, FL, United States

Phone: 727-934-1300
Email: [email protected]